Aristotle Unified Communications (Aristotle) protects the privacy of our clients, customers, and visitors. Aristotle gathers information both passively and actively, but DOES NOT sell or share any received information to third party companies with the exception of our technical support team who can acess only client information required to assist with technical questions.
At the time of a service purchase, Aristotle will require personal information from the customer, including name, mailing address, service address (if different from mailing address), date of birth, social security information, credit card information, email address, and additional information needed for billing purposes. Aristotle does generate GPS coordinates for our Fixed Wireless customers only. All information is secured within software databases with controlled limited access.
Basic customer information may be used to file FCC mandatory reports, which include census tract and block data determined by address, subscribed speeds, and if a resident or business.
Aristotle reserves the right to use personal information to resolve billing issues, including Collections, and service issues.
Aristotle will send connectivity customers marketing materials about new service opportunities, including increased speed. Materials may be in the form of both email and mailers. Customers will have the ability to opt-out of one or both marketing avenues. Aristotle will also announce potential and scheduled outages along with service issues that are not limited to any one particular customer.
Aristotle does not knowingly collect, solicit or use personal information from anyone under the age of 18. If a customer is under age 18, please do not attempt to register for services or send any personal information to Aristotle. If Aristotle learns that personal information has been gathered from a child under the age of 18, Aristotle will delete that information as quickly as possible to the extent technically feasible. If a customer believes that his/her child under age 18 may have provided Aristotle with personal information, please contact Aristotle at firstname.lastname@example.org. Additionally, Aristotle will not troubleshoot connectivity issues or discuss information about the customer’s account with anyone under the age of 18.
When a customer uses Aristotle’s connectivity, any information a customer sends and receives is transmitted over a fixed wireless network and may be subject to interception by unauthorized third parties who seek to harm. While it is Aristotle’s objective to take reasonable measures to reduce the risk that unauthorized third parties will be able to intercept the information a customer sends and receives through the service, Aristotle cannot and does not make any guarantee that transmissions over the Internet are 100% secure or error-free.
Aristotle recommends that customers use caution when sending any information over the Internet and use encryption technology whenever possible, such as websites that have the “https” designation in the website’s address bar and that show a padlock incon in the browser’s window.