Privacy Policy
Aristotle Unified Communications Privacy Policy
Aristotle Unified Communications (Aristotle) protects the privacy of our clients, customers, and visitors. Aristotle gathers information both passively and actively, but DOES NOT sell or share any received information to third party companies with the exception of our technical support team who can acess only client information required to assist with technical questions.
At the time of a service purchase, Aristotle will require personal information from the customer, including name, mailing address, service address (if different from mailing address), date of birth, social security information, credit card information, email address, and additional information needed for billing purposes. Aristotle does generate GPS coordinates for our Fixed Wireless customers only. All information is secured within software databases with controlled limited access.
Basic customer information may be used to file FCC mandatory reports, which include census tract and block data determined by address, subscribed speeds, and if a resident or business.
Aristotle reserves the right to use personal information to resolve billing issues, including Collections, and service issues. Aristotle will send connectivity customers marketing materials about new service opportunities, including increased speed. Materials may be in the form of both email and mailers. Customers will have the ability to opt-out of one or both marketing avenues. Aristotle will also announce potential and scheduled outages along with service issues that are not limited to any one particular customer. Aristotle does not knowingly collect, solicit or use personal information from anyone under the age of 18. If a customer is under age 18, please do not attempt to register for services or send any personal information to Aristotle. If Aristotle learns that personal information has been gathered from a child under the age of 18, Aristotle will delete that information as quickly as possible to the extent technically feasible. If a customer believes that his/her child under age 18 may have provided Aristotle with personal information, please contact Aristotle at privacy@aristotle.net. Additionally, Aristotle will not troubleshoot connectivity issues or discuss information about the customer’s account with anyone under the age of 18.
When a customer uses Aristotle’s connectivity, any information a customer sends and receives is transmitted over a fixed wireless network and may be subject to interception by unauthorized third parties who seek to harm. While it is Aristotle’s objective to take reasonable measures to reduce the risk that unauthorized third parties will be able to intercept the information a customer sends and receives through the service, Aristotle cannot and does not make any guarantee that transmissions over the Internet are 100% secure or error-free.
Aristotle recommends that customers use caution when sending any information over the Internet and use encryption technology whenever possible, such as websites that have the “https” designation in the website’s address bar and that show a padlock incon in the browser’s window.
Aristotle does not collect any information about customer activity on the Internet. All customers are subject to Aristotle’s Terms of Use.
ArisControl / Calix CommandIQ® Mobile Application
ArisControl is a white-labelled version of CommandIQ. CommandIQ (“App”) is an application developed by Calix, Inc. for use by subscribers of Aristotle — your broadband service provider (BSP) — who purchase cloud and software services from Calix. Calix is a processor of (or service provider for) its BSP’s subscriber personal information under applicable privacy and data protection laws.
Children Under the Age of 16
The App is not intended for children under 16 years of age, and on behalf of its BSPs, Calix does not knowingly collect personal data of children under 16, without parental consent. If Calix learns that personal data from a child under 16 has been obtained or received without verification of parental consent, Calix will delete that information. If you believe Calix might have any information from or about a child under 16, please notify Calix by completing a Request Form. (Clicking the link will take you to TrustArc, whom Calix has engaged to assist with personal information requests.)
On behalf of your BSP, Calix collects and processes information provided directly by you when you install the App and register for an account to use the App. Specifically, this information includes:
- Your name, email address, password/pin, preferred language, and your account number with your BSP;
- Information about the equipment deployed at your premises that you choose to connect to the App such as the MAC address, serial number or other unique identifier for your router;
- Data insights Calix attains based on correlation and analytics of your information collected in providing the App, and user-associated analytics to improve the quality of the app experience.
How Calix Uses the Information
On behalf of your BSP, Calix uses the information collected as described in this Privacy Policy, to:
- Provide you with the App and the Services/notifications provided through the App as described in the Agreement;
- Implement, improve and/or enhance the App or to provide App features, including to make future releases available to you;
- Carry out Calix’s obligations as described or authorized in the Agreement, your BSP’s privacy notice, and this Privacy Policy;
- Enforce Calix’s rights arising from the Agreement between you and Calix; and
- Fulfill any other purpose authorized by you and reasonably required for the App.
Your BSP may also use the information collected as described in this Privacy Policy, to inform you about goods and services that may be of interest to you.
Disclosure of Information
Calix discloses the information to its subsidiaries, affiliates and certain third-party vendors and contractors that provide development, integration, web hosting and consulting services to Calix to provide you with the App, to maintain, support, develop, improve and/or enhance the App and to fulfill Calix obligations associated with the App.
Calix may be required to disclose information under certain circumstances:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
- To enforce Calix’s rights arising from the Agreement entered into between you and Calix;
- If Calix believes disclosure is necessary or appropriate to protect the rights, property, or safety of Calix, its customers or other third parties; or
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Calix’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which your information and/or your subscriber information held by Calix are among the assets transferred.
The provision of the information described in this Privacy Policy is necessary for you to use the App.
Your information is retained and used as described in this Privacy Policy. If you delete your account for the App in accordance with the terms of the Agreement, your information will be deleted within 30 days of the deletion of such account or within such other timeline as may be mandated by applicable law. You will no longer be able to access the App when your account is deleted.
Accessing and Correcting Information
You can (a) access and review your contact information, and (b) correct your contact information, by logging into the App and visiting the settings page. To access, review or correct any other information, please reach out to your BSP.
Data Security
All information you provide to us is stored on our secure servers behind firewalls. Calix utilizes mechanisms such as intrusion detection systems, intrusion prevention systems, firewalls and encryption to secure information from accidental loss and from unauthorized access, use, alteration, and disclosure.
Calix deploys Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) to alert and proactively contain potential threats. Enhanced security visibility and coverage is enabled through added layers of firewall and IDS beyond the network perimeter. Management connections to servers are always authenticated and encrypted via Secure Shell (SSH) when administration access is required for troubleshooting, patch management, and upgrades.
Calix runs automated vulnerability scanning on all perimeter systems to identify potential security risks. Scanning applications are regularly updated to remain current and up to date on important security vulnerabilities. Patches are applied to all relevant systems unless a compensating control is implemented.
Calix uses a variety of industry-standard security technologies and best practices to help protect information from unauthorized access, use, or disclosure. All data stored on the Calix systems is encrypted following industry standards using the strongest keys and ciphers. All communications with the App are protected with industry standard security protocols.
You control access to your account. You must keep your login credentials and passwords secure and protected and maintained as confidential. Calix is not responsible for any circumvention of any privacy settings or security measures provided.
Changes to this Privacy Policy
The date the Privacy Policy was last revised is identified at the end of this Privacy Policy. You are responsible for periodically visiting this Privacy Policy to check for any changes.
Contact Information
For questions about your service, please contact your BSP directly. To ask questions or comment about this Privacy Policy and Calix’s privacy practices for the Cloud Services provided to your BSP, contact your BSP or complete this Request Form (clicking the link will take you to TrustArc, whom Calix has engaged to assist with personal information requests).
Last updated: May 2023
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