Getting Installed
At Aristotle, we work hard to deliver the best customer experience possible. When you sign up for Aristotle, we will send a professional service technician to your location to install the necessary equipment to deliver your internet service. Here is what you can expect from the big day!
Installer Check-in
When your installer arrives, he will check in with you to make sure it is still a good time to perform the installation. The technician will confirm the location of your router and give you any information that you need. If you have any questions or concerns regarding the installation, now is the time to raise those with the technician. An adult (18 years or older) must be present during the installation.
Before our installer arrives, please secure your pets to comply with safety guidelines and to prevent potential risk of escape or injury. Your cooperation is appreciated for the safety of your pets and our staff.
Survey
The installer will survey your property to determine how to provide the best service possible. Most of the time, our installers will start on your roof. If a nearby pole or structure would provide better service, the installer may suggest that location.
Installation
After the survey, the installer will confirm the best location with you and then perform the installation:
- Secure radio equipment to the roof (or best location)
- Run cable from the radio to the router in your home or office
- Activate equipment
- Check the service to confirm speeds meet survey estimates
- Secure cable and waterproof entry holes
- Clean up work area
- Walk you through the ArisControl App
Installation
After the survey, the installer will confirm the best location with you and then perform the installation:
- Secure radio equipment to the roof (or best location)
- Run cable from the radio to the router in your home or office
- Activate equipment
- Check the service to confirm speeds meet survey estimates
- Secure cable and waterproof entry holes
- Clean up work area
- Walk you through the ArisControl App
App Onboarding
Finally, the technician will help you install the ArisControl mobile app, which puts you in charge of your Wi-Fi:
- Download the ArisControl App
- Sign up for an account
- Connect your router
- Change password
- Run a speed test to the router
- Provide optional, app training
- Add devices
- Create profiles
- Create guest network
- Manage scheduled times
If you have any questions about your install, or you want to get started with Aristotle, please contact Customer Service.
What happens during an installation?
A professional service technician will come to your location to:
- Install the necessary equipment to deliver your internet service, including radio equipment, router (Wi-Fi), and cable.
- Check the service to confirm speeds meet the survey estimates.
- Check to ensure the Wi-Fi Zone covers your entire location.
- Help install the ArisControl mobile app.
Who should be at home / on site at my business during my installation?
An adult (18 years or older) must be present during the installation.
Where will the antenna be attached?
The installer will survey your property to determine how to provide the best service possible. Most of the time, antennas are secured to the roof. If a nearby pole or structure would provide better service, the installer may suggest that location.
Will someone teach me to use the ArisControl mobile app?
Yes—A technician will help you install the ArisControl mobile app, which puts you in charge of your Wi-Fi.
Find out more about the ArisControl App.
Will the Wi-Fi Zone cover my entire location?
The service technician will check to ensure the Wi-Fi zone covers your entire location. If more coverage is needed, Aristotle offers a full line of GigaSpire products to cover larger homes or businesses.
Upgrade your Wi-Fi to cover a basement, patio, or outdoor area with a GigaSpire Mesh BLAST U4m Extender.
Will the technician clean up after installation?
Yes—Our technicians clean up the work area, secure cable, and waterproof any entry holes into your location.
STILL HAVE QUESTIONS?
Take Control of Your Wi-Fi
Use the ArisControl Mobile App to set up content controls or a guest network, run speed tests and more! ArisControl puts you in charge—and is included in our internet service packages!
Get Started
Ready for affordable, high speed internet at your home or business? Call us today or follow the link to request service at your location!