At Aristotle, we understand the importance of maintaining your on-site broadband Internet equipment. We install only the best and most reliable equipment, but accidents can happen. With the ArisShield Equipment Protection & Service Plan, you’ll be protected against accidental damage of your broadband connectivity equipment.
PEACE OF MIND WITH ARISSHIELD
No Hassles
The ArisShield Plan provides worry-free service resolution to guarantee that you can resume enjoying your Aristotle Broadband as soon as possible. Our plan is simple, it covers your router, Ethernet cabling—and it's included with our standard internet service plans!
Unexpected repairs can be costly. Service calls to repair or replace damaged equipment start at $65 plus the costs of technician labor and equipment. With the ArisShield Plan, you will eliminate extra hourly or incremental service charges for repairs covered under the plan.
Protection from Unexpected Charges
Here’s what’s covered by the ArisShield Equipment Protection & Service Plan:
- Router Replacement in cases of mechanical failure or accidental damage – Limited to two replacements in a 12-month period
- Hassle-free replacement and repair of defective or accidentally damaged customer Ethernet wiring.
- PoE (Power over Ethernet) replacement in cases of mechanical failure or accidental damage.
- No-fee service calls to replace or repair equipment covered under the ArisShield Plan (Limited to two service calls within a 12-month period)
Phone Tech Support
If you do experience a problem, contact Aristotle Tech Support, and one of our service representative will troubleshoot your problem over the phone or send out a skilled technician to identify and fix the problem. All of this coverage is included with each standard Aristotle internet service plan!
There’s no need to activate ArisShield. Once you sign up for Aristotle Internet, the plan becomes active that day!
FAQs
ArisShield provides worry-free replacement or repair of your Aristotle router, Ethernet cabling, and PoE cabling in the event of damage or mechanical failure.
How much does ArisShield cost?
ArisShield is included with our standard internet service plans!
- Aristotle Wi-Fi Router
- Aristotle Ethernet Wiring
- Aristotle PoE Box/Cabling
- On-site Service Visits
How do I file a claim on my equipment?
Contact Aristotle Tech Support, and one of our service representatives will troubleshoot your problem over the phone. (Be sure to have your equipment handy.)
If your problem cannot be resolved, a skilled technician will make a service call to identify and remedy the problem.
Replacement is limited to two Wi-Fi routers within a 12-month period.
How many on-site service visits are included with my plan?
No-fee service visits to your location are limited to two within a 12-month period.
ArisShield comes standard with all internet service plans and cannot be removed.
Take Control of Your Wi-Fi
Use the ArisControl Mobile App to set up content controls or a guest network, run speed tests and more! ArisControl puts you in charge—and is included in our internet service packages!
Get Started
Ready for affordable, high speed internet at your home or business? Call us today or follow the link to request service at your location!