What to Expect from Your Install
At Aristotle, we work hard to deliver the best customer experience possible. When you sign up for Aristotle, we will send a professional service technician to your location to install the necessary equipment to deliver your internet service. Here is what you can expect from the big day!
Installer Check-in
When your installer arrives, he will check in with you to make sure it is still a good time to perform the installation. The technician will confirm the location of your router and give you any information that you need. If you have any questions or concerns regarding the installation, now is the time to raise those with the technician.
Survey
The installer will survey your property to determine how to provide the best service possible. Most of the time, our installers will start on your roof. If a nearby pole or structure would provide better service, the installer may suggest that location.
Installation
After the survey, the installer will confirm the best location with you and then perform the installation:
- Secure radio equipment to the roof (or best location)
- Run cable from the radio to the router in your home
- Activate equipment
- Check the service to confirm speeds meet survey estimates
- Secure cable and waterproof entry holes
- Clean up work area
- Walk you through the ArisControl App
Installation
After the survey, the installer will confirm the best location with you and then perform the installation:
- Secure radio equipment to the roof (or best location)
- Run cable from the radio to the router in your home
- Activate equipment
- Check the service to confirm speeds meet survey estimates
- Secure cable and waterproof entry holes
- Clean up work area
- Walk you through the ArisControl App
App Onboarding
Finally, the technician will help you install the ArisControl mobile app, which puts you in charge of your home Wi-Fi:
- Download the ArisControl App
- Sign up for an account
- Connect your router
- Change password
- Run a speed test to the router
- Provide optional, app training
- Add devices
- Create profiles
- Create guest network
- Manage scheduled times
If you have any questions about your install, or you want to get started with Aristotle, please contact Customer Service.
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